About Us

Lookout Housing and Health Society is a non-profit charitable organization established in 1971. We offer a range of programs, housing and health solutions to vulnerable adults living with multiple challenges.

Who We Are

We serve 19 municipalities in Vancouver Island and the Lower Mainland of British Columbia: Vancouver, Surrey, New Westminster, West Vancouver, North Vancouver (City and District), Burnaby, Langley, Abbotsford, Chilliwack, Mission and Maple Ridge. Including emergency and extreme weather shelters, Lookout houses more than 1,800 people each night.

Lookout’s multiple services include: 18 outreach teams, 2 community resource centres, medical and dental clinic, food bank, needle distribution and community cleanup, HIV and Hep C supports, 3 social enterprises, numerous peer and employment programs and a youth counselling program. These services collectively serve thousands of people daily.

Lookout provides non-judgmental and non-sectarian services to individuals coping with a wide variety of challenges including poverty, mental illness, substance use, trauma, mental and/or physical disabilities, chronic health illnesses, financial and legal issues – or those simply unable to cope.

Read more about our history here.

Our Commitment

We believe helping people help themselves is essential in addressing homelessness and its many related issues. Securing appropriate housing is the first step in helping individuals attain self-sufficiency.

Our Mission, Mandate & Vision

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Mission

We are a social safety net providing a range of housing, health, and support services that promote improved wellbeing for those in need.

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Mandate

We respectfully provide caring, nonjudgmental, nonsectarian, flexible services.  We strive to reduce harm and navigate complex challenges with advocacy and minimal barrier supports.

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Vision

To transform lives through innovation, by providing responsive services that build collaborative relationships and foster growth through change. We endeavor to provide hope where hope has been lost.

Lookout Housing and Health Society is dedicated to:

Being a “social safety-net” for vulnerable adults.

Providing caring and respectful services that meet people “where they are at.”

Providing safe, affordable housing with appropriate supports.

Keeping people in their home communities.

Working with guests to reach their goals by developing innovative programs.

Identifying service gaps in the community.

Collaborating with community partners to design and implement solutions.

Advocacy that informs social policy, raises community awareness & improves support services.

Our Values

 

  • Compassion
  • Engagement
  • Inclusion
  • Accountability
  • Empowerment
  • Versatility
  • Culture of self-evaluation
  • Integrity
  • Safety
  • Truth and reconciliation

Our Principles

 

  • Be client-centered and nonjudgmental
  • Ensure all are treated with dignity, honesty, and integrity
  • Lead with care, candor, and empathy
  • Be trauma informed, reduce harm, advance healing and growth
  • Offer opportunities for knowledge and connections
  • Cultivate individual responsibility
  • Demonstrate quality communication and teamwork
  • Model respect for all
  • Pursue flexibility, creativity, and an open mind
  • Engage and empower local communities to create change

*Lookout recognizes and acknowledges that our work takes place on the unceded and traditional lands of The Coast Salish Nations.